PROVIDING FEEDBACK

At Coast Community Connections we love getting your feedback about our services and supports. This helps us to improve and develop.

There are a number of ways you can provide us with feedback

You can:

Call us on (02) 4341 9333 and speak to one of our staff about your experience

Write to us: post to PO Box 512 Woy Woy NSW 2256 or 93 McMasters Road, Woy Woy NSW 2256

Online: Click here to email us.

 

Complaints

If you would like to make a complaint Coast Community Connections is committed to handling complaints fairly, openly and quickly. We will work with you to resolve a complaint to the satisfaction of everyone involved. 

 If you make a complaint you can expect that we will

  • treat you with respect
  • tell you what to expect while your complaint is being investigated
  • handle the complaint fairly and transparently
  • provide reasons for decisions that are made
  • protect your privacy

You should first make your complaint to one of our staff  either on 02 4343 1888 or in person at our office at 93 McMasters Road, Woy Woy. If the complaint is not dealt with satisfactorily, you can make a complaint to the Manager or Director of the service group. If the complaint is about a staff member, that person will not deal with it.

Complaints can be made in a number of ways, in a letter, email, over the phone, in person or using the form downloaded from our website. We will help you if you need assistance in making a complaint. You may wish to have an advocate or someone to act on your behalf to help you make a complaint. There are a number of advocacy services that provide this kind of help.

If you are not happy with the outcome of the complaint then you can ask the Chief Executive Officer to review how the complaint was dealt with. You can do this in a letter, email, over the phone or in person.
 
If you are still unhappy with the outcome of a complaint then there are outside agencies that may be able to help. You can also complain to the Ombudsman. The Ombudsman can also inquire into major issues affecting clients and services you receive. Further information about the NSW Ombudsman can be found at www.ombo.nsw.gov.au or by calling 02 9286 1000.