Rights & Responsibilities

Your Rights are:

To be treated and accepted as an individual, and to have your individual preferences respected
To be treated with dignity, with your privacy respected
To receive support that is respectful of you, your family and home
To receive support without being obliged to feel grateful to those providing your support
To have full and effective use of all your human, legal and consumer rights, including the right to freedom of speech regarding your support
To be treated without exploitation, abuse, discrimination, harassment or neglect

To be involved in identifying the support most appropriate for your needs
To choose the support that best meets your assessed needs, from the support services able to be provided and within the limits of the resources available
To participate in making decisions that affect you
To have your representative participate in decisions relating to your support if you do not have capacity

To receive reliable, coordinated, safe, quality support which is appropriate to your assessed needs
To be given before, or within 14 days after you commence receiving support, a written plan of the support that you expect to receive
To receive support as described in the plan that takes account of your lifestyle; other support arrangements; and cultural, linguistic and religious preferences
To ongoing review of the support you receive (both periodic and in response to changes in your personal circumstances), and modification of the support as required

To be helped to understand any information you are given
To be given a copy of the Charter of Rights and Responsibilities for Community Care
To be offered a written agreement that includes all agreed matters
To choose a person to speak on your behalf for any purpose

To have your fees determined in a way that is transparent, accessible and fair
To receive invoices that are clear and in a format that is understandable
To have your fees reviewed periodically and on request when there are changes to your financial circumstances
Not to be denied support because of your inability to pay a fee for reasons beyond your control

You also have some responsibilities when you choose to receive care from us. These responsibilities include:

To respect the human, legal and industrial rights of Coast Community Connections staff including the right to work in a safe environment
To treat Coast Community Connections staff without exploitation, abuse, discrimination or harassment

To abide by the terms of the written agreement
To acknowledge that your needs may change and to negotiate modifications of support when your needs do change
To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk

To give enough information to assist Coast Community Connections to help develop, deliver and review your Care and Support Plan
To tell Coast Community Connections about any problems with your support

To allow safe and reasonable access for Coast Community Connections at the times specified in your Support Plan or otherwise by agreement
To provide reasonable notice (24 hours minimum) if you do not require support

To pay any fee as specified in the Service Agreement or negotiate an alternative arrangement with Coast Community Connections if any changes occur in your financial circumstances
To provide enough information for Coast Community Connections to determine an appropriate level of fee

For our Ageing and Disability Services clients a Charter of Rights and Responsibilities document will be provided with your support plan.