Rights & Responsibilities

Your Rights are:

General

• To be treated and accepted as an individual, and to have your individual preferences respected
• To be treated with dignity, with your privacy respected
• To receive support that is respectful of you, your family and home
• To receive support without being obliged to feel grateful to those providing your support
• To have full and effective use of all your human, legal and consumer rights, including the right to freedom of speech regarding your support
• To be treated without exploitation, abuse, discrimination, harassment or neglect

Participation

• To be involved in identifying the support most appropriate for your needs
• To choose the support that best meets your assessed needs, from the support services able to be provided and within the limits of the resources available
• To participate in making decisions that affect you
• To have your representative participate in decisions relating to your support if you do not have capacity

Personal information

• To privacy and confidentiality of your personal information
• To access your personal information

Support

• To receive reliable, coordinated, safe, quality support which is appropriate to your assessed needs
• To be given before, or within 14 days after you commence receiving support, a written plan of the support that you expect to receive
• To receive support as described in the plan that takes account of your lifestyle; other support arrangements; and cultural, linguistic and religious preferences
• To ongoing review of the support you receive (both periodic and in response to changes in your personal circumstances), and modification of the support as required

Communication

• To be helped to understand any information you are given
• To be given a copy of the Charter of Rights and Responsibilities for Community Care
• To be offered a written agreement that includes all agreed matters
• To choose a person to speak on your behalf for any purpose

 Fees

• To have your fees determined in a way that is transparent, accessible and fair
• To receive invoices that are clear and in a format that is understandable
• To have your fees reviewed periodically and on request when there are changes to your financial circumstances
• Not to be denied support because of your inability to pay a fee for reasons beyond your control

Your Responsibilities:

You also have some responsibilities when you choose to receive care from us. These responsibilities include:

General

• To respect the human, legal and industrial rights of Coast Community Connections staff including the right to work in a safe environment
• To treat Coast Community Connections staff without exploitation, abuse, discrimination or harassment

Support

• To abide by the terms of the written agreement
• To acknowledge that your needs may change and to negotiate modifications of support when your needs do change
• To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk

Communication

• To give enough information to assist Coast Community Connections to help develop, deliver and review your Care and Support Plan
• To tell Coast Community Connections about any problems with your support

Access

• To allow safe and reasonable access for Coast Community Connections at the times specified in your Support Plan or otherwise by agreement
• To provide reasonable notice (24 hours minimum) if you do not require support

Fees

• To pay any fee as specified in the Service Agreement or negotiate an alternative arrangement with Coast Community Connections if any changes occur in your financial circumstances
• To provide enough information for Coast Community Connections to determine an appropriate level of fee

 
For our Ageing and Disability Services clients a Charter of Rights and Responsibilities document will be provided with your support plan.