Rights & Responsibilities
Your Rights are:
General
- To be treated and accepted as an individual, and to have your individual preferences respected
- To be treated with dignity, with your privacy respected
- To receive support that is respectful of you, your family and home
- To receive support without being obliged to feel grateful to those providing your support
- To have full and effective use of all your human, legal and consumer rights, including the right to freedom of speech regarding your support
- To be treated without exploitation, abuse, discrimination, harassment or neglect
Participation
- To be involved in identifying the support most appropriate for your needs
- To choose the support that best meets your assessed needs, from the support services able to be provided and within the limits of the resources available
- To participate in making decisions that affect you
- To have your representative participate in decisions relating to your support if you do not have capacity
Personal information
- To privacy and confidentiality of your personal information
- To access your personal information
Support
- To receive reliable, coordinated, safe, quality support which is appropriate to your assessed needs
- To be given before, or within 14 days after you commence receiving support, a written plan of the support that you expect to receive
- To receive support as described in the plan that takes account of your lifestyle; other support arrangements; and cultural, linguistic and religious preferences
- To ongoing review of the support you receive (both periodic and in response to changes in your personal circumstances), and modification of the support as required
Communication
- To be helped to understand any information you are given
- To be given a copy of the Charter of Rights and Responsibilities for Community Care
- To be offered a written agreement that includes all agreed matters
- To choose a person to speak on your behalf for any purpose
Fees
- To have your fees determined in a way that is transparent, accessible and fair
- To receive invoices that are clear and in a format that is understandable
- To have your fees reviewed periodically and on request when there are changes to your financial circumstances
- Not to be denied support because of your inability to pay a fee for reasons beyond your control
Your Responsibilities:
You also have some responsibilities when you choose to receive care from us. These responsibilities include:
General
- To respect the human, legal and industrial rights of Coast Community Connections staff including the right to work in a safe environment
- To treat Coast Community Connections staff without exploitation, abuse, discrimination or harassment
Support
- To abide by the terms of the written agreement
- To acknowledge that your needs may change and to negotiate modifications of support when your needs do change
- To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk
Communication
- To give enough information to assist Coast Community Connections to help develop, deliver and review your Care and Support Plan
- To tell Coast Community Connections about any problems with your support
Access
- To allow safe and reasonable access for Coast Community Connections at the times specified in your Support Plan or otherwise by agreement
- To provide reasonable notice (24 hours minimum) if you do not require support
Fees
- To pay any fee as specified in the Service Agreement or negotiate an alternative arrangement with Coast Community Connections if any changes occur in your financial circumstances
- To provide enough information for Coast Community Connections to determine an appropriate level of fee
For our Ageing and Disability Services clients a Charter of Rights and Responsibilities document will be provided with your support plan.